Terms, Conditions and Insurance

Access and Use of Cars of Motorbikes
The normal hours of operation are Monday to Friday from 08.00hrs to 17.00hrs. If an owner requires access to the 'Vault' outside of these hours – a minimum of just 48 hours advanced notice is all that's required. Provided this notice is given, no charge will be made for this element of the service.

Payment Terms for Storage
Normally owners are invoiced every 4 weeks (28 days) in arrears but other arrangements can always be accommodated. If a car or motorbike is removed from the storage facility before a 'normal period' has been completed, an invoice will be raised to cover just that period.

Payment Terms for Additional Services
Depending on the requirements, some services will require payment in advance. Some services might necessitate stage payments and others can be paid for on completion of the work specified/undertaken. All quotations will clarify this before commencement of any additional service work is undertaken. 

Insurance and Security
All cars or motorbikes are stored in a fully-alarmed building. The site is totally fenced and the electronically-controlled gated entrance is monitored by surveillance cameras. The storage building itself has a comprehensive security system with additional surveillance cameras, door and movement detector sensors. Finally it also has a DualCom alarm, which is a landline and mobile communication system. If this is triggered, the system notifies the local police and the management team. All the management team live within 10 minutes of the premises.

Tight security is one thing but insurance is another. When placing your car or motorbike into either long or short-term storage, you should retain your own insurance and inform your insurer it's being stored. You must ensure that, whilst your car or motorbike is in storage, it and its contents are insured for fire, theft and accidental damage. Please note, most insurers offer reduced premiums for 'laid-up' or 'storage-only' cover. 

Furthermore, if a car or motorbike has an extraordinary value, or any special conditions for it to be insured, then it is imperative you let us know. If required, we will try to arrange insurance cover at the best rates available, subject to a completed proposal being accepted.

Warning - as with all insurance policies, the devil is in the detail. You should not assume your current policy, or a motor trader's policy, covers your car or motorbike for storage on remote premises, or for transportation purposes. It is essential you notify your insurance provider you intend to store your car or motorbike, or have it transported, by a specialist company. This advice isn't given solely to protect us, it's very appropriate because many companies offering such services, don't have the appropriate levels of insurance in place to adequately cover such cars or motorbikes.